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Terms and Conditions

For holiday tuition, workshops, mock tests & events

  1. Definitions: In these Terms and Conditions, the following terms have the meanings stated below:
    ‘Student’ refers to the child who is registered to attend ‘Sessions’ at Flying Start Tuition;
    ‘Parent’ means the parent or guardian of a Student registered to attend ‘Sessions’ at Flying Start Tuition;
    ‘Session’ refers to courses, mock exams, workshops or events delivered by Flying Start Tuition;
    ‘SL’ refers to ‘Session Leader’: the designated person in charge of leading a course, lesson, exam or event and including, but not limited, to the Tutor, Play Facilitator or Mock Exam Supervisor;
    ‘Venue’ refers to the venue at which a ‘Session’ is taking place.
    ‘Client’ refers to a person booking a Session with FST on behalf of a Parent.
    ‘FST’ refers to Flying Start Tuition Ltd, a limited liability partnership incorporated in England with registration no. 07117927.
  2. Parties: This agreement is between the Parent of the Student and FST. In the event that a Client books a Session on behalf of a Parent, these terms and conditions will apply to the Client and the Parent. The Client is responsible for ensuring the Parent reads and agrees to these terms and conditions since many of them relate to the Student.
  3. Safety
    1. The Parent shall ensure (unless agreed otherwise as per term 3.2 below) that he or she or, where relevant, the person with responsibility for taking the Child to and from the Session:
      1. delivers the Student to the custody of a member of the FST team in time for the start of the Session;
      2. and collects the Student from a member of the FST team at the end of the Session.
      3. In order to avoid disturbing classes, Students are requested to arrive in good time. Entrance to classes may be barred to anyone arriving more than 15 minutes late.
      4. The Parent must ensure the Student arrives promptly and is collected promptly at the end of any booked session. Students who arrive more than 15 minutes in advance of their booked session; or are collected more than 15 minutes after the end of their booked session will be charged at the childcare hourly rate of £8 per hour, at a minimum charge of 30 minutes.
    2. Parents and Students must treat all staff, students and other people at FST with respect and consideration. FST does not tolerate rude, offensive or aggressive remarks and behaviour in any way. You must make yourself and your child aware of the health and safety rules of the venue and comply with the recommendations at all times. A SL may, at any time, ask a Student to leave a class if he/she is jeopardising the safety or enjoyment of others or their educational experience.
    3. Smoking and the bringing or consumption of alcohol and the use or being under the influence of illegal substances is not permitted at any of our Venues.
    4. If the Parent wishes the Student to travel to and from a Session unaccompanied, this must be stated in a signed, written letter from the Parent to the Head Office or Centre Manager, prior to the Session. The Parent must not send the Student to a Session unaccompanied by an adult without acknowledgement of receipt of this letter by a member of the FST team.
    5. If driving to the venue, please park safely and considerately. FST is not liable for any damage to vehicles whilst parked in the venue’s car park; nor can we be held responsible for any injury to persons whilst moving between their vehicle and the venue.
  4. Digital imagery permission: From time to time, we may take photographs or videos of Students during class activities or Flying Start events.
    1. We will only take photographs or videos of Students if we have been given prior permission by the Parent. If you grant us permission to take photographs or videos of your child, please tick the digital imagery permission box on the booking form.
    2. By giving permission you are giving full rights to use the images, and any reproductions of the images, for marketing materials that include, but may not be limited to, newsletters, digital images on the Flying Start Tuition website and social media pages, and printed materials such as flyers and posters.
  5. Medical conditions, medication and treatments
    1. The Parent shall notify FST in writing at registration if the Student suffers from any medical injury, condition (including any allergies) or disability that ought properly to be brought to the attention of FST so that an assessment of the needs of the Student can be made. The Parent is responsible for informing FST of any changes to their child’s circumstances.
    2. In the event that FST is notified that a pupil attending a Session has an allergy (or other similar condition), the SL will, if specifically instructed by the Parent immediately prior to the Session, take reasonable precautions to protect the Student from exposure to the cause of the allergy (or other similar condition) but FST cannot guarantee non-exposure.
    3. The Student must not attend a Session if they have any known or suspected condition which may be contagious.
      1. If a contagious condition is suspected, the Student should not attend any session during the period in which they could be incubating the condition or at any point after contracting the condition when they could still be contagious.
      2. Any Student who is showing any symptoms of a flu-like illness should stay away from Sessions until they are fully recovered and free of symptoms.
      3. In the instance of sickness or diarrhoea, the Student must have been clear of all symptoms for at least 48 hours before attending a session.
      4. FST reserves the right to refuse entry to a Student or to ask the Parent to pick up the Student before the end of a Session if they are displaying any symptoms of illness that may be contagious or if they appear not well enough to be attending the Session.
  6. First aid and medical treatment permission:
    1. We request you, the Parent, to authorise staff at Flying Start Tuition who are trained in the basics of first aid to give your child first aid when appropriate.
    2. If you grant this permission, you understand that every effort will be made to contact you in the event of an emergency requiring medical attention for your child,
    3. however, if you cannot be reached, you hereby authorise Flying Start Tuition staff to telephone for an ambulance
    4. and, if necessary, to transport your child to the nearest medical care facility and to secure necessary medical treatment for your child.
    5. In order to authorise the above, you, the Parent must tick the medical permission box on the booking form.
  7. Cancellations and Amendments to Sessions by FST:
    1. FST will always endeavour to run all Sessions, however, there may be occasions when we need to cancel a course, e.g. due to staff illness, venue issues or other unforeseen circumstances.
    2. If the SL is unable to lead a lesson, where possible, an alternative SL will take the class, however, if we are unable to adequately staff a Session, we reserve the right to reschedule or cancel it.
    3. FST reserves the right to change a Session venue to a nearby alternative Venue. In the event of a Venue change, Parents will be notified as soon as possible. If no alternative Venue is available, FST reserves the right to cancel the Session.
    4. A minimum number of pupils are required for a Session to be viable to run and this number varies according to the type of Session, date and Venue. In the event of insufficient pupil bookings, FST reserves the right to cancel and will issue a full refund to all those already booked onto the course.
    5. In the event that a lesson is cancelled due to the fault of ‘Flying Start’, an alternative date will be offered, where possible. If no alternative date can be offered, a refund will be given.
    6. Where any cancellation or amendment is necessary, the Parent will be notified as soon as possible via email or telephone.
    7. We are not liable for Sessions cancelled due to circumstances beyond our control such as adverse weather conditions, war, pandemics etc. If such events lead to the cancellation of lessons, no refund will be given. However, we will always do our best to offer alternative Sessions wherever possible.
  8. Cancellations and amendments by the Parent or Client: FST accept that people’s plans and circumstances may change and FST wishes to accommodate the Parent or Client where feasible.
    1. Missed Sessions: If the Student fails to turn up to a Session (or part thereof) no refunds will be given. It may be possible to swap the Student to an alternative date in advance of the Session(s) as per our amendment terms below.
    2. Amendments to Sessions: You may change a booking to another Session provided you make the change request at least 7 days prior to the date of the Session and provided there is an available space. In this case, a £10 administration fee will be charged per Session and your new booking will be confirmed to you by email. If a suitable alternative date is not available and you decide to cancel your booking, the cancellation will be subject to the relevant fees according to the cancellation schedule below.
    3. To make amendments, please call 01494 772898 for all bookings except those in Berkhamsted. For Berkhamsted bookings, please call 01442 385896 or email:kaitlin@flyingstarttuition.co.uk
    4. Cancellation of Sessions: If you wish to cancel a Session, you must do so in writing by emailing cancellations@flyingstarttuition.co.uk.
    5. The notice period will start from the date of receipt of your email, not the ‘send’ date.
    6. Cancellations will be subject to the following cancellation fees:
      1. Cancellations made four weeks or more in advance of the Session start date: full refund
      2. Cancellations made four to two weeks in advance of the Session start date: 50% refund
      3. Cancellations made less than two weeks of the Session start date: no refund
      4. Once your cancellation has been processed, a member of the FST team will contact you to arrange any refund due.
      5. In the event that a Session is cancelled from a series booking that included a bulk buying or Early Bird discount, the fee will be recalculated and you will be charged or refunded accordingly.
  9. We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee thereto.
  10. Complaints: If you have a complaint or concern, please speak to the SL or contact our Head Office on 01494 772898 / hello@flyingstarttuition.co.uk and we will do our best to resolve the matter.
  11. We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. You, the client, specifically waive any and all claims arising out of the use of this tutoring service.
  12. Copyright: All materials created in-house are copyright. You agree that you will not publish or distribute any portion of any materials without prior written permission from us.
  13. Data processing: We will process your personal data in accordance with current UK data protection legislation. We will not share your personal data with any third party unless it is in furtherance of the performance of our duty of care and/or to deliver our contract terms.
    1. As well as a legal requirement, it is in your interests that the data we process is accurate and kept up to date. You agree that you will inform us promptly of any changes to the data we process in respect of our students and we will update our records accordingly.
    2. It is possible that during the course of our business we will process ‘special category’ data about your child. For further information on how we process your personal data please refer to the privacy policy on our website.
  14. Exclusion and Limitation of Liability
    1. Without prejudice to clause
    2. FST’s maximum aggregate liability for breach of these Terms and Conditions (including any liability for the acts or omissions of its employees, consultants or agents), whether arising in contract, tort (including negligence), misrepresentation or otherwise, shall in no circumstances exceed the amount of the Session fee paid by the Client or Parent to FST for the Session.
    3. Nothing in these Terms and Conditions shall in any way limit:
    4. either party’s liability for death or personal injury caused by its own negligence;
    5. or any liability which cannot be excluded by law.
    6. Third Parties: Nothing in these Terms and Conditions is intended to give any person any right to enforce any term of these Terms and Conditions which that person would not have but for the Contract (Rights of Third Parties) Act 1999.
  15. 15. General
    1. Nothing in these terms and conditions affect your statutory rights.
    2. We reserve the right to make changes to these terms and conditions.
    3. This agreement is governed by the laws of England and Wales.

My daughter is the in the middle of an Accelerator English course this week with Sophie.

It has been our first proper encounter with Flying Start and my daughter was quite concerned about attending an additional course at a place that she was unfamiliar with.

I have been amazed at her reaction since attending. She adores Sophie, who has been kind and patient, and has even described it as pretty enjoyable and quite fun.

Thank you for being kind, gentle and supportive to my daughter this week.  Sophie must have a magic touch.

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