Terms and Conditions

For term-time tuition, holiday tuition, workshops, mock tests & events

  1. Definitions: In these Terms and Conditions, the following terms have the meanings stated below:
    ‘Student’ refers to the child who is registered to attend ‘Sessions’ at Flying Start Tuition;
    ‘Parent’ means the parent or guardian of a Student registered to attend ‘Sessions’ at Flying Start Tuition;
    ‘Session’ refers to courses, mock exams, workshops or events delivered by Flying Start Tuition;
    ‘SL’ refers to ‘Session Leader’: the designated person in charge of leading a course, lesson, exam or event and including, but not limited, to the Tutor, Play Facilitator or Mock Exam Supervisor;
    ‘Venue’ refers to the venue at which a ‘Session’ is taking place.
    ‘Client’ refers to a person booking a Session with FST on behalf of a Parent.
    ‘FST’ refers to Flying Start Tuition Ltd, a limited liability partnership incorporated in England with registration no. 07117927.
  2. Parties: This agreement is between the Parent of the Student and FST. In the event that a Client books a Session on behalf of a Parent, these terms and conditions will apply to the Client and the Parent. The Client is responsible for ensuring the Parent reads and agrees to these terms and conditions since many of them relate to the Student.
  3. Safety
    1. The Parent shall ensure (unless agreed otherwise as per term 3.2 below) that he or she or, where relevant, the person with responsibility for taking the Child to and from the Session:
      1. delivers the Student to the custody of a member of the FST team in time for the start of the Session;
      2. and collects the Student from a member of the FST team at the end of the Session.
      3. In order to avoid disturbing classes, Students are requested to arrive in good time. Entrance to classes may be barred to anyone arriving more than 15 minutes late.
      4. The Parent must ensure the Student arrives promptly and is collected promptly at the end of any booked session. Students who arrive more than 15 minutes in advance of their booked session; or are collected more than 15 minutes after the end of their booked session will be charged at the childcare hourly rate of £8 per hour, at a minimum charge of 30 minutes.
    2. Parents and Students must treat all staff, students and other people at FST with respect and consideration. FST does not tolerate rude, offensive or aggressive remarks and behaviour in any way. You must make yourself and your child aware of the health and safety rules of the venue and comply with the recommendations at all times. A SL may, at any time, ask a Student to leave a class if he/she is jeopardising the safety or enjoyment of others or their educational experience.
    3. Smoking and the bringing or consumption of alcohol and the use or being under the influence of illegal substances is not permitted at any of our Venues.
    4. If the Parent wishes the Student to travel to and from a Session unaccompanied, this must be stated in a signed, written letter from the Parent to the Head Office or Centre Manager, prior to the Session. The Parent must not send the Student to a Session unaccompanied by an adult without acknowledgement of receipt of this letter by a member of the FST team.
    5. If driving to the venue, please park safely and considerately. FST is not liable for any damage to vehicles whilst parked in the venue’s car park; nor can we be held responsible for any injury to persons whilst moving between their vehicle and the venue.
  4. Digital imagery permission: From time to time, we may take photographs or videos of Students during class activities or Flying Start events.
    1. We will only take photographs or videos of Students if we have been given prior permission by the Parent. If you grant us permission to take photographs or videos of your child, please tick the digital imagery permission box on the booking form.
    2. By giving permission you are giving full rights to use the images, and any reproductions of the images, for marketing materials that include, but may not be limited to, newsletters, digital images on the Flying Start Tuition website and social media pages, and printed materials such as flyers and posters.
  5. Medical conditions, medication and treatments
    1. The Parent shall notify FST in writing at registration if the Student suffers from any medical injury, condition (including any allergies) or disability that ought properly to be brought to the attention of FST so that an assessment of the needs of the Student can be made. The Parent is responsible for informing FST of any changes to their child’s circumstances.
    2. In the event that FST is notified that a pupil attending a Session has an allergy (or other similar condition), the SL will, if specifically instructed by the Parent immediately prior to the Session, take reasonable precautions to protect the Student from exposure to the cause of the allergy (or other similar condition) but FST cannot guarantee non-exposure.
    3. The Student must not attend a Session if they have any known or suspected condition which may be contagious.
      1. If a contagious condition is suspected, the Student should not attend any session during the period in which they could be incubating the condition or at any point after contracting the condition when they could still be contagious.
      2. Any Student who is showing any symptoms of a flu-like illness should stay away from Sessions until they are fully recovered and free of symptoms.
      3. In the instance of sickness or diarrhoea, the Student must have been clear of all symptoms for at least 48 hours before attending a session.
      4. FST reserves the right to refuse entry to a Student or to ask the Parent to pick up the Student before the end of a Session if they are displaying any symptoms of illness that may be contagious or if they appear not well enough to be attending the Session.
  6. First aid and medical treatment permission:
    1. We request you, the Parent, to authorise staff at Flying Start Tuition who are trained in the basics of first aid to give your child first aid when appropriate.
    2. If you grant this permission, you understand that every effort will be made to contact you in the event of an emergency requiring medical attention for your child,
    3. however, if you cannot be reached, you hereby authorise Flying Start Tuition staff to telephone for an ambulance
    4. and, if necessary, to transport your child to the nearest medical care facility and to secure necessary medical treatment for your child.
    5. In order to authorise the above, you, the Parent must tick the medical permission box on the booking form.
  7. Payment Terms for term-time courses:
    1. The fees for tuition are stated on our website and/or in the relevant course or event information.
    2. To book a term-time course, we require payment of a non-refundable deposit.
    3. The remainder of the fees should then be paid either in one lump sum or via monthly instalments.
    4. The first instalment of fees is due in the August before the course start date.
    5. In the event of late enrolment, course fees will be calculated on a pro-rata basis and you will usually be required to make payment of the deposit plus the first instalment on booking.
    6. Monthly instalments should be paid either by direct debit, childcare vouchers (CCV) or Tax-Free Childcare (TFC).
    7. In the event that you do not make the course fee payments when due, the right to send the child to attend any FST lessons will be withdrawn until payment is received and brought up to date.
    8. Interest is payable (whether before or after judgement) on any sums not paid when due at the rate of 4% p.a. above the base lending rate of RBS Bank calculated daily.
    9. If your account falls into arrears on more than three occasions during any one calendar year we reserve the right to terminate your child’s tuition with immediate effect.
    10. In the event of termination due to non-payment of fees, interest will continue to be charged on the outstanding fees and we may seek payment via the courts.
    11. One-to-ones: A discount may be offered when you book a block of 10 one to one sessions and dates are agreed and payment received in advance of the first session.  This discount will be cancelled, and the full price charged, if dates are changed at any point during the block of lessons, or if payment is not received before the first lesson takes place.
  8. Payments for holiday courses, mock tests and workshops:
    1. The fees for holiday courses, mock tests and workshops are as stated on our website and/or the relevant course information.
    2. We require payment in full at the time of booking for all holiday courses, mock tests and workshops.
    3. Payment may be made either online, via payment card through our website, or via Tax-Free Childcare (TFC) or Childcare Vouchers. (CCV)
    4. If you wish to pay by CCV or TFC, please contact us at the head office.
  9. Cancellations and Amendments to Sessions by FST:
    1. FST will always endeavour to run all Sessions, however, there may be occasions when we need to cancel a course, e.g. due to staff illness, venue issues or other unforeseen circumstances.
    2. If the SL is unable to lead a lesson, where possible, an alternative SL will take the class, however, if we are unable to adequately staff a Session, we reserve the right to reschedule or cancel it.
    3. FST reserves the right to either move a session online or change a Session venue to a nearby alternative Venue. In the event of a Venue change, Parents will be notified as soon as possible. If it is not possible to run the Session online or in an alternative Venue, FST reserves the right to cancel the Session.
    4. A minimum number of pupils are required for a Session to be viable to run and this number varies according to the type of Session, date and Venue. In the event of insufficient pupil bookings, FST reserves the right to cancel and will issue a full refund to all those already booked onto the course.
    5. In the event that a lesson is cancelled due to the fault of ‘Flying Start’, an alternative date will be offered, where possible. If no alternative date can be offered, a refund will be given.
    6. Where any cancellation or amendment is necessary, the Parent will be notified as soon as possible via email or telephone.
    7. We are not liable for Sessions cancelled due to circumstances beyond our control such as adverse weather conditions, war, pandemics etc. If such events lead to the cancellation of lessons, no refund will be given. However, we will always do our best to offer online Sessions wherever possible.
    8. In the event of government restrictions or lockdowns meaning that we are unable to run Sessions in Venues, all Sessions will automatically default to online. In these circumstances, no refunds or fee reductions will be given.
  10. Cancellations and amendments by the Parent or Client: FST accept that people’s plans and circumstances may change and FST wishes to accommodate the Parent or Client where feasible.
    1. Missed Sessions: If the Student fails to turn up to a Session (or part thereof) no refunds will be given. It may be possible to swap the Student to an alternative date in advance of the Session(s) as per our amendment terms below.
    2.  In the case of holiday courses, mock tests and workshops, you may change a booking to another Session provided you make the change request at least 7 days prior to the date of the Session and provided there is an available space. In this case, a £10 administration fee will be charged per Session and your new booking will be confirmed to you by email. If a suitable alternative date is not available and you decide to cancel your booking, the cancellation will be subject to the relevant fees according to the cancellation schedule below.
    3. In the case of term-time courses, you may swap your child’s weekly lesson free of charge to another one in the same week, provided there is an available space. We ask that parents limit the number of swaps to two per term to avoid disruption to the other students.
    4. In the case of one-to-one lessons: we require 72 hours’notice for amendments to one-to-one lesson times. Due to the nature of one-to-one lessons, we cannot guarantee that we will be able to reschedule with the same tutor. Lessons rescheduled with less than 72 hours’ notice will be charged at the full rate for the lesson.
    5. To make amendments, please call 01494 772898 for all bookings
    6. Cancellation of Sessions: If you wish to cancel a Session, you must do so in writing by emailing cancellations@flyingstarttuition.co.uk
    7. The notice period will start from the date of receipt of your email, not the ‘send’ date.
    8. For all term-time courses and one-to-one lessons, the notice period is four lessons. Your final account will be calculated on the basis of four more lessons in addition to those that have already taken place during the duration of your child’s enrolment on the course.
    9. Holiday courses, mock tests and workshops are subject to the following cancellation fees:
      1. Cancellations made sixteen weeks or more in advance of the Session start date: full refund
      2. Cancellations made less than sixteen but more than eight weeks in advance of the Session start date: 75% refund
      3. Cancellations made less than eight weeks but more than four weeks in advance of the Session start date: 50% refund
      4. Cancellations made less than four weeks of the Session start date: no refund
      5. Once your cancellation has been processed, a member of the FST team will contact you to arrange any refund due.
      6. In the event that a Session is cancelled from a series booking that included a bulk buying or Early Bird discount, the fee will be recalculated and you will be charged or refunded accordingly.
      7. Please note: If, for any reason, we are unable to run the course in the venue, we will do our best to run the course online. In the event of a course or mock test being moved online, no refund will be given.
  11. We strive to provide the best possible service. However, we will not be held accountable or responsible for the academic success or lack thereof demonstrated by the student/client. Although we will do everything in our power to help grades and skill sets improve, we can offer no guarantee thereto.
  12. Complaints:
    1. If you have a complaint or concern, please speak to the SL or contact our Head Office on 01494 772898 / hello@flyingstarttuition.co.uk and we will do our best to resolve the matter.
    2. For complaints regarding Berkhamsted tuition, please contact kaitlin@flyingstarttuition.co.uk.
    3. In the event that your complaint is not resolved to your satisfaction and you wish to make a formal complaint, please do so in writing to the Company Director, Sian Goodspeed, via the usual email address or via post to 6, Broadway Court, The Broadway, Chesham, Bucks, HP5 1EG.
    4. Any complaint made in writing or made by email that relates to the Requirements of the Voluntary Childcare Register will be fully investigated.
    5. Any complaint will be dealt with in full within 28 days of receipt of the written complaint, including a written response which will include an account of the findings of the investigation and any action taken as a result.
    6. FST keeps a written record of complaints which includes:
      1. the nature of the complaint,
      2. the Ofsted requirement it relates to,
      3. how the complaint was dealt with,
      4. the outcome of the investigation,
      5. any action taken, and
      6. whether the parent was given an account of the findings within 28 days of the date on which the complaint was received.
      7. Complaint report summaries (data protected) are available to parents and Ofsted/Care Inspectorate on request.
      8. Complaints records are kept for ten years.
      9. If the complainant is not happy with the final decision made, or wishes to contact FST’s regulatory body before speaking to the management team, they can take their complaint directly to Ofsted.
      10. Complaints made to Ofsted about a provider may be referred to the provider for investigation.
      11. You may contact Ofsted directly via the Ofsted complaints line: 0300 123 1231 or by email to: enquiries@ofsted.gov.uk or by post to: Picadilly Gate, Store Street, Manchester, M1 2WD.

13. We are not liable for any direct, incidental, consequential, indirect, special, punitive or similar damages arising out of use of our tutoring service, or any errors or omissions in the content of our materials. You, the client, specifically waive any and all claims arising out of the use of this tutoring service.

14. Copyright: All materials created in-house are copyright. You agree that you will not publish or distribute any portion of any materials without prior written permission from us.

15. Data processing: We will process your personal data in accordance with current UK data protection legislation. We will not share your personal data with any third party unless it is in furtherance of the performance of our duty of care and/or to deliver our contract terms.

    1. As well as a legal requirement, it is in your interests that the data we process is accurate and kept up to date. You agree that you will inform us promptly of any changes to the data we process in respect of our students and we will update our records accordingly.
    2. It is possible that during the course of our business we will process ‘special category’ data about your child. For further information on how we process your personal data please refer to the privacy policy on our website.

16. Exclusion and Limitation of Liability

      1. Without prejudice to clause
      2. FST’s maximum aggregate liability for breach of these Terms and Conditions (including any liability for the acts or omissions of its employees, consultants or agents), whether arising in contract, tort (including negligence), misrepresentation or otherwise, shall in no circumstances exceed the amount of the Session fee paid by the Client or Parent to FST for the Session.
      3. Nothing in these Terms and Conditions shall in any way limit:
      4. either party’s liability for death or personal injury caused by its own negligence;
      5. or any liability which cannot be excluded by law.
      6. Third Parties: Nothing in these Terms and Conditions is intended to give any person any right to enforce any term of these Terms and Conditions which that person would not have but for the Contract (Rights of Third Parties) Act 1999.

17. General

        1. Nothing in these terms and conditions affect your statutory rights.
        2. We reserve the right to make changes to these terms and conditions.
        3. This agreement is governed by the laws of England and Wales.

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